Before using our online store, please carefully read the business conditions listed below. If you continue to shop in the WODECOR online store, it means and it is considered that you are familiar with and agree to the entire general terms and conditions of business. We reserve the right to change the conditions in the online store. Since customers are bound by the terms of business that are in effect (i.e., the terms of business that apply at the time of a particular purchase) we recommend that you regularly review the terms of business.
Headquarters: Svijet dekora Ltd., Lug 74, 47201 Draganići, PIN 64651746464
Store: Svijet dekora Ltd., Lug 74, 47201 Draganići, Web shop
Working hours: web shop is available from 0:00-24:00 h, 365 days a year, customer support is available from Monday to Friday 08:00am - 4:00pm
IBAN HR2724840081135263710
VAT HR64651746464
If the ordered products cannot be delivered, SVIJET DEKORA Ltd., will offer to the customer another similar product and after the customer confirms by e-mail that the offer suits him, SVIJET DEKORA will deliver the products to the customer according to the selected delivery method no earlier than the next day. If the customer does not like the offer, we will return the funds.
We do not deliver products based on the confirmation of payment, but only after the payment is visible in our account. In the case of payments in Croatian commercial banks, it is usually the next working day, and in many cases two working days after the day of payment, and in the case of payments in Croatian Post offices at least two working days after the payment.
If you are paying with a bank transfer or general payment slip and would like the package to arrive as quickly possible for this type of payment, please fill out the bank transfer or general payment slip correctly and make sure you enter the correct reference number as it can significantly affect the speed of delivery, and make sure to make the payment in a commercial bank before 12.00 p.m.
For all payments that are received before 12.00 p.m. and are visible in our account, delivery starts the same or the next working day, and the delivery time further depends on the delivery conditions of the courier service and the address to which the products are delivered. For all payments received before 12.00 p.m., delivery starts the same day.
GENERAL TERMS AND CONDITIONS
– internet banking
– payment slip
– cash on delivery
All prices include VAT.
You can use the services of the web shop after registering on our website. Fields marked as mandatory must be filled in for the registration to be valid. At any time, you can review or update the personal dana you entered when creating a user account.
For the general conditions of sale, the buyer is a civil or legal person who pays for the product and delivery through the website. By accepting the general conditions of sale, the Buyer declares that all the information he provided about himself is true and complete.
FORMS OF PAYMENT
RECLAMATION
E-mail address for complaint inquiries is webshop@wodecor.com
You can unilaterally terminate the contract within 14 days without giving a reason. To exercise the right to unilaterally terminate this contract, you must inform us of your decision to unilaterally terminate the contract before the deadline by a clear statement by post or e-mail, giving your first and last name, your address, phone number or e-mail address or you may use the attached sample form.
The deadline for unilateral termination of the contract is 14 days from the day when the products that are the subject of the contract were handed over to your possession.
You are responsible for any reduction in the value of the products as a result of the handling of the products, except that which was necessary to determine the nature, characteristic and functionality of the goods.
SIMPLE TERMINATION FORM:
Fill out the simple contract termination form on a sheet of paper as follows, or simply click on the link [Obrazac o jednostavnom raskidu.pdf ]
NAME, SURNAME, ADDRESS OF THE CONSUMER:
TO: SVIJET DEKORA D.O.O., LUG 74, 47201 DRAGANIĆI, +385 47 715 058
I _________________ hereby declare that I unilaterally terminate the Agreement for the sale of the following products/for the provision of the following service (select)____________________, ordered/received on ____________________(date)
Signature of the consumer (if the paper form is filled in):
date:
RESPONSIBILITY OF THE CONSUMER FOR REDUCTION IN THE VALUE OF THE PRODUCTS
DEADLINE FOR UNILATERAL TERMINATION OF THE AGREEMENT
REFUND OF THE PAID AMOUNT
We can complete a refund only after the products have been returned to us, or after you provide us with proof that you have sent the products back to us.
RETURN OF THE PRODUCTS
Return the products or hand them over to us (SVIJET DEKORA d.o.o., Lug 74, 47201 Draganići) without undue delay, and in any case no later than within 14 days from the day you sent us your decision to unilaterally terminate the contract.
COSTS OF RETURNING THE PRODUCTS
You must bear the direct costs of returning the products yourself unless it is a question of fault or a defective product on our part. In this case we will replace the product free of charge or return your money.
The provisions of Article 4, paragraph 2 of the Law on Consumer Protection stipulate that the provisions of the Law on Obligatory Relations shall be applied to mandatory legal relations between consumers and entrepreneurs, and Article 43, paragraph 2 of the same Law, in the event of material defects in the product, is governed by the relationships between consumers and entrepreneurs to the provision of the Obligatory Relations Act on liability for material defects. The consumer´s rights under the rules on liability for material defects are defined in Articles 400-422. The Law on the Obligations (NN.No.35/05, 41/08, 125/11) and the provisions of Article 403, paragraph 4, provide that in the event of a consumer contract, the consumer as buyer is not obliged to investigate or verify the matter to give, but is obliged to inform the seller of the existence of visible defects within two months of the date on which he discovered the defect and no later than two years after the risk has passed to the consumer.
We accept complaints according to the manufacturer´s specification for the product you purchased. You can send the defective product to „SVIJET DEKORA D.O.O., LUG 74, 47201 DRAGANIĆI“ after which we will determine whether the complaint is valid. If the complaint is valid, we will replace the defective product with new and correct one. If the products are damaged in transit, the customer is entitled to free service from the courier . When reporting a defective product you must attach a copy of the invoice, a description of the defect and the original packaging.
NOTICE ON EXISTENCE OF LIABILITY FOR MATERIAL DEFECTS
According to the Consumer Protection Act, products purchased at a distance (when it is not a personal takeover, but sent by courier service) can be returned (at your own expense) within 14 days at the latest from the date of receipt, exclusively in their original and undamaged packaging to the branches address SVIJET DEKORA D.O.O., LUG 74, 47201 DRAGANIĆI with the indication „Return of products“. A copy of the invoice and a written notice of termination of the contract with the account number to which we will return the funds must be attached to the products eligible for return. Otherwise, we will not be able to process the refund. The return of the products excludes products that have been used and/or have visible damage. If the packaging is damaged or some parts are missing, the return will be refused. Transport costs are borne by the buyer.
We are not responsible for wrongly ordered products. In case of return of correct products, the buyer bears the shipping costs. The products must be returned to the seller in undamaged and original packaging, with all attached documents and associated equipment. The return must be arranged in advance.
SVIJET DEKORA Ltd. makes maximum efforts to keep the information on the web store pages up-to-date and accurate.
SVIJET DEKORA Ltd. cannot guarantee the100% accuracy of all displayed information about products and services. In exceptional cases, deviations between the actual data and the data available on the web pages are possible. In any such case SVIJET DEKORA Ltd. undertakes to revise the order and contact the buyer to personally agree to alternative solutions. Likewise, product photos may not always correspond to products that are available and should be understood as an informative illustration only. For any additional information, contact us at webshop@wodecor.com or at phone number +385 47 715 058.
INFORMATION IN THE WEB STORE
RETURN OF CORRECT PRODUCTS
The WWW.WODECOR.EU website is owned by SVIJET DEKORA Ltd. During use, the Rules and Terms of Use listed here, as well as all valid and applicable laws apply. We reserve the right to change these Rules and Terms of Use at any time without notice.
TERMS OF USE
COPYRIGHT
The WWW.WODECOR.EU website is owned by SVIJET DEKORA Ltd. All content on WWW.WODECOR.EU such as texts, graphic content, trademarks (logos), icons, digital downloads and data are the property of SVIJET DEKORA Ltd. or our partners and are protected by national and international regulations on the protection of copyright and related rights, i.e. industrial property rights, and their unauthorized use constitutes a violation of the regulations on the protection of intellectual property rights.
SVIJET DEKORA Ltd. respects intellectual property rights and other rights of third parties. If you believe that your work has been copied or your rights have been violated in any way, please notify us.
REPORTS AND VIOLATIONS OF RIGHTS PROTECTION
OBJECTIONS AND SUGGESTIONS
In accordance with the provisions of Article 10, of the Law of Consumer Protection (NN 41/14, 110/15), we inform you that you can send any complaints to us via e-mail webshop@wodecor.com or in writing to the address SVIJET DEKORA D.O.O., LUG 74, 47201 DRAGANIĆI, KARLOVAC. We are obliged to respond to submitted complaint no later than within 15 days from the day it was received.
