FAQ
We have compiled answers to the most common questions!
(frequently asked questions)
The user can place an order at the WODECOR shop as a guest or as a registered user.
WHAT DOES THE PURCHASE PROCEDURE LOOK LIKE?
I MADE A PURCHASE BUT DID NOT RECEIVE A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
HOW DO I COMPLETE MY PURCHASE?
WHAT HAPPENS WHEN I ORDER?
DO I HAVE TO REGISTER TO PURCHASE?
After placing the products in the shopping cart, if you want to continue shopping, select the "Continue shopping" option. In addition to this option, you can choose the option to view the shopping cart or conclude your purchase by clicking on the "Complete purchase" option.
If you have continued shopping, you can view the contents of your shopping cart at any time by clicking on the cart image in the upper right corner of the page. Also, at any time you can add or remove products from the cart or correct their quantity.
WHAT HAPPENS WHEN I ORDER?
HOW DO I COMPLETE MY PURCHASE?
DO I HAVE TO REGISTER TO PURCHASE?
I MADE A PURCHASE BUT DID NOT RECEIVE A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
WHAT DOES THE PURCHASE PROCEDURE LOOK LIKE?
It is possible that the confirmation e-mail ended up in your spam folder, so please check there again. If you can't find the confirmation e-mail there either, you may have entered the wrong email address. We kindly invite you to contact us via e-mail at: wodecor@wodecor.com or call us at phone number: +385 92 401 3782.
WHAT HAPPENS WHEN I ORDER?
HOW DO I COMPLETE MY PURCHASE?
DO I HAVE TO REGISTER TO PURCHASE?
WHAT DOES THE PURCHASE PROCEDURE LOOK LIKE?
I MADE A PURCHASE BUT DID NOT RECEIVE A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
MORAM LI SE REGISTRIRATI ZA KUPOVINU?
When you have decided to complete the purchase, a form will open where you can fill in the required information and on the right, you will see a list of all selected products with quantities and prices, as well as the delivery date and cost. After entering all the requested information and verifying its accuracy, select the desired delivery and payment method and confirm that you agree to the terms and conditions of the purchase.
I MADE A PURCHASE BUT DID NOT RECEIVE A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
WHAT HAPPENS WHEN I ORDER?
HOW DO I COMPLETE MY PURCHASE?
DO I HAVE TO REGISTER TO PURCHASE?
WHAT DOES THE PURCHASE PROCEDURE LOOK LIKE?
WHAT HAPPENS WHEN I ORDER?
After clicking "Select and Order" if you have chosen to pay by credit card, the system will redirect you to a secure T PayWay page where you will enter the required credit card information and, if you wish to use the instalment plan , you should enter the desired number of instalments, depending on the type of
The credit card and the bank that issued it (see payment methods in the "Conditions of Purchase").
When you have entered all the necessary information, click on the "Pay" button and thereby complete the order. If the order was successfully received, a page will open with the text "Thank you for your order", and you will receive an e-mail at the e-mail address you entered in the form to confirm that the order has been successfully received. If you do not receive a confirmation of successful receipt of the order on your e-mail, please verify the correctness of the e-mail address you entered in the form or contact us for assistance.
If you have chosen the option of paying cash on delivery, when you click on "Select and order" a page will open with the text "Thank you for your order" and you will receive an e-mail confirming the order and all the conditions related to the execution of the order to the e-mail address you entered in the form.
I MADE A PURCHASE BUT DID NOT RECEIVE A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
HOW DO I COMPLETE MY PURCHASE?
DO I HAVE TO REGISTER TO PURCHASE?
WHAT DOES THE PURCHASE PROCEDURE LOOK LIKE?
HOW TO
shop
Credit card and debit card payment: Payment directly online, with the most modern bank card payment service: American Express, Visa, MasterCard, Maestro and Diners.
One-time payment: Visa, MasterCard, Maestro and Diners.
Instalment payments without interest: MasterCard and Visa Avenue Mall Zagrebačka banka up to 12 instalments, Diners up to 12 instalments, Maestro and Visa Inspire PBZ up to 6 instalments.
Cash on delivery payment: The buyer can pay cash on delivery for the selected product upon delivery of the products. The money is taken by the employee of the delivery service who delivered the product.
HOW SECURE IS PAYING WITH CREDIT CARDS?
DO I NEED TO SEND CONFIRMATION IF I PAY PER QUOTATION/INVOICE?
WHAT TYPES OF PAYMENTS DO YOU OFFER?
No, the proof of payment does not have to be sent. We will send your order when the money is in the company account.
HOW SECURE IS PAYING WITH CREDIT CARDS?
WHAT TYPES OF PAYMENTS DO YOU OFFER?
DO I NEED TO SEND CONFIRMATION IF I PAY PER QUOTATION/INVOICE?
PAYMENT
methods
We also send products abroad. Delivery time for international shipping if the product is in stock is usually 2-10 working days. In case the product is not in stock, the delivery period is extended. Delivery time may be longer in countries with customs administration.
DO YOU OFFER THE POSSIBILITY OF SENDING PACKAGES ABROAD?
HOW LONG DO I WAIT FOR DELIVERY OF ORDERED PRODUCTS?
WHO CAN I CONTACT IF I HAVE NOT RECEIVED THE PACKAGE?
CAN I COLLECT THE PURCHASED PRODUCTS PERSONALLY?
If the goods are in stock, they will be sent no later than two (2) working days after receipt of payment.
If the product is not available in our central warehouse, the delivery time of the entire order will be extended.
HOW LONG DO I WAIT FOR DELIVERY OF ORDERED PRODUCTS?
DO YOU OFFER THE POSSIBILITY OF SENDING PACKAGES ABROAD?
WHO CAN I CONTACT IF I HAVE NOT RECEIVED THE PACKAGE?
CAN I COLLECT THE PURCHASED PRODUCTS PERSONALLY?
If you do not receive your package within four (4) business days after order confirmation and payment, please notify us immediately at wodecor@wodecor.com and we will check the whereabouts of your package.
WHO CAN I CONTACT IF I HAVE NOT RECEIVED THE PACKAGE?
DO YOU OFFER THE POSSIBILITY OF SENDING PACKAGES ABROAD?
HOW LONG DO I WAIT FOR DELIVERY OF ORDERED PRODUCTS?
CAN I COLLECT THE PURCHASED PRODUCTS PERSONALLY?
If you choose the personal pick-up option when entering the order data, you can pick up the purchased product personally in our showroom, of course after prior notification and agreement on the pick-up time.
CAN I COLLECT THE PURCHASED PRODUCTS PERSONALLY?
DO YOU OFFER THE POSSIBILITY OF SENDING PACKAGES ABROAD?
HOW LONG DO I WAIT FOR DELIVERY OF ORDERED PRODUCTS?
WHO CAN I CONTACT IF I HAVE NOT RECEIVED THE PACKAGE?
DELIVERY
The customer can return unused and undamaged products by mail or via another delivery service to the address SVIJET DEKORA d.o.o., Lug 74, 47201 Draganići, Karlovac. Please inform us about the return of the products by e-mail and include your information in the sent package.
CAN I RETURN PURCHASED PRODUCTS?
WHAT IS THE RETURN PROCEDURE?
WHO CAN I CONTACT IN CASE OF COMPLAINT, PRODUCT RETURN OR EXCHANGE?
WHO PAYS FOR SHIPPING WHEN RETURNING THE PRODUCT?
The direct costs of returning the products are borne by the buyer.
CAN I RETURN PURCHASED PRODUCTS?
WHO PAYS FOR SHIPPING WHEN RETURNING THE PRODUCT?
WHAT IS THE RETURN PROCEDURE?
WHO CAN I CONTACT IN CASE OF COMPLAINT, PRODUCT RETURN OR EXCHANGE?
If the customer withdraws from the contract, the received payment is returned without undue delay, and in any case no later than within 14 days from the date of receipt of the notification of withdrawal from the contract.
TKO PLAĆA POVRAT PROIZVODA?
WHAT IS THE RETURN PROCEDURE?
CAN I RETURN PURCHASED PRODUCTS?
WHO CAN I CONTACT IN CASE OF COMPLAINT, PRODUCT RETURN OR EXCHANGE?
WHO PAYS FOR SHIPPING WHEN RETURNING THE PRODUCT?
In case of complaints, objections and damaged goods, contact us at wodecor@wodecor.com.
WHO CAN I CONTACT IN CASE OF COMPLAINT, PRODUCT RETURN OR EXCHANGE?
CAN I RETURN PURCHASED PRODUCTS?
WHO PAYS FOR SHIPPING WHEN RETURNING THE PRODUCT?
WHAT IS THE RETURN PROCEDURE?
and complaints
RETURNS OF GOODS
The basic measure is the width and height of the opening,
the free space to the left and right of the opening, the height
from the top of the opening to the ceiling, and the parapet/height
from the floor to the bench (if it is a window).
It is always good to take a control measure from the ceiling
to the floor in several places due to the frequent difference in height.
HOW DO I TAKE THE MEASUREMENTS FOR CURTAINS?
WHAT IS A ROMAN PACKAGE CURTAIN AND WHAT IS A PANEL?
WHAT ARE THE SOLUTIONS FOR NON-STANDARD WINDOWS?
WHAT IS A CURTAIN AND WHAT IS A DÉCOR AND HOW MUCH MATERIAL IS NEEDED PER OPENING?
A Roman package curtain (Roman blind)is a curtain mounted
on a lifting mechanism. The curtain is sewn straight, without
folds, with or without bars, and made heavier by a weight.
A PANEL is a curtain consisting of 2 or more straight strips
made heavier by a weight sliding left or right with a guide rail.
WHAT ARE THE SOLUTIONS FOR NON-STANDARD WINDOWS?
HOW DO I TAKE THE MEASUREMENTS FOR CURTAINS?
WHAT IS A ROMAN PACKAGE CURTAIN AND WHAT IS A PANEL?
WHAT IS A CURTAIN AND WHAT IS A DÉCOR AND HOW MUCH MATERIAL IS NEEDED PER OPENING?
A curtain is a transparent or semi-transparent fabric that is used alone or in combination with décor.
The decor is a "fuller" and opaque fabric that is used to decorate or darken the room.
Blackout decors can be 100% lightproof. We call such fabrics
blackout fabrics.
When choosing a classic curtain, it is customary to buy at least twice as much fabric per 1 meter of length of the curtain. This is expertly referred to as fold 2. The fold of the curtain can vary from 2 to a maximum of 3 times the length of the curtain
rod.
WHAT ARE THE SOLUTIONS FOR NON-STANDARD WINDOWS?
WHAT IS A ROMAN PACKAGE CURTAIN AND WHAT IS A PANEL?
WHAT IS A CURTAIN AND WHAT IS A DÉCOR AND HOW MUCH MATERIAL IS NEEDED PER OPENING?
HOW DO I TAKE THE MEASUREMENTS FOR CURTAINS?
For non-standard windows, we have several solutions. The most adaptable for all windows (round, square, slanted) are pleated curtains, which can be transparent or 100% darkened.
For slanted windows, bandcurtains, classic curtains or blinds can be
used. For arched windows, a Roman package curtain (Roman blind) with a fixed top can be used.
pleated curtains
band
curtains
blinds
Roman blind
WHAT IS A ROMAN PACKAGE CURTAIN AND WHAT IS A PANEL?
WHAT IS A CURTAIN AND WHAT IS A DÉCOR AND HOW MUCH MATERIAL IS NEEDED PER OPENING?
WHAT ARE THE SOLUTIONS FOR NON-STANDARD WINDOWS?
HOW DO I TAKE THE MEASUREMENTS FOR CURTAINS?
